Orders
View, track, and manage customer orders across all branches.
The Orders module gives you a full view of every order placed across your restaurant — historical records. Use it to investigate issues and review order patterns.
Order list
Go to Orders in the sidebar to see all orders. Filter by:
- Branch — view orders from a specific location or all branches
- Status — Placed, Paid, Voided, Refunded, Partial Refund
- Date range — today, a specific date, or a custom range
- Terminal — filter by a specific POS terminal
- Cashier — search by cashier name
Order statuses
| Status | Meaning |
|---|---|
| Placed | Order has been created and submitted |
| Paid | Payment confirmed and receipt issued |
| Voided | Order cancelled before payment |
| Refunded | Full refund processed after payment |
| Partial Refund | A portion of the order was refunded |
Order detail view
Click any order to see the full breakdown: items ordered, modifiers, staff member who took the order, payment method, timestamps, and any discounts or voids applied.
Voided and refunded orders remain in the system for audit purposes — they cannot be permanently deleted.
Order history
All completed and voided orders are retained in full. Use the date range filter to look up any past order by date, branch, or staff member. This is useful for resolving customer disputes or investigating till variances.
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