Refunds & Waste

Refunds and waste logging are sensitive operations that require a Manager or Admin PIN. Both are only available once the order has been synced to the backend. Both are fully audited — every refund and waste entry is logged with the cashier, approving manager, and reason.

Processing a refund

1. 1
   Go to Orders → Completed

   Find the synced order you need to refund. You can search by order number, date, or amount.
2. 2
   Tap Refund

   Select whether to refund the full order or specific items only.
3. 3
   Select refund reason

   Choose from: Customer Complaint, Wrong Item, Quality Issue, or Custom. This is required and appears in the refund report.
4. 4
   Manager PIN approval

   A Manager or Admin must enter their PIN to authorise the refund.
5. 5
   Confirm

   The refund is issued in cash and deducted from the till balance.

Refund reasons

Logging waste

Waste is recorded separately from refunds. Use waste logging for items that were prepared but could not be served — spoilage, dropped items, expired prep, or kitchen mistakes that did not reach a customer. Waste can only be logged after the order has been synced to the backend.

1. 1
   Go to Actions → Log Waste

   Available from the cart overlay Actions tab or the Orders screen.
2. 2
   Select the item(s)

   Choose from the menu or type a custom item.
3. 3
   Enter quantity and waste reason

   Reasons: Spoilage, Kitchen Error, Dropped, Expired, Other.
4. 4
   Manager PIN approval

   A manager must approve to prevent abuse of the waste function.
5. 5
   Confirm

   The waste is logged and, if the item is recipe-linked, inventory is deducted by the waste quantity.